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FAQS

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This information applies to onsite & offsite SRIES (Sophie Ruth Intimate Event Space, Sophie Ruth Bridal & Sophie Ruth Concierge Services)

Prices

We offer many services not limited to dress rentals. Such as: table décor, bridal assistant services and more. Please check our services and preferred vendors. Our prices are subject to change with or without notice

 

*What methods of payment do you accept?

We accept, cash, Money Order or Credit Cards (Visa and MasterCard) No Personal Checks. Contracts & Invoices-Your invoice is your binding contract once payment/deposit is received. Please see our Refunds & Cancellation policy

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Rental FEES

All balances must be payable to Sophia Starnes BDA SRIES 10 days in advance. A down payment and a security deposit check, along with the signed agreement, is required to reserve the date and space. Payment may be made by cash, money order or major credit card. There is a 4% fee charged on credit card transactions. No terms are implied or granted and no work will be allowed to commence until full payment is received.

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Rental Information and Process

*How does a client rent space or get information, on bridal services?

We except request by email, or through our online form. Once your information is received please allow 24-48 hours to contact and set up a Consultation. Please review our gowns on line and check back for new arrivals.

 

*Is a deposit/retainer required when booking an event?

A 50% non-refundable of the total is required for all events. The balance is due on set due date. The deposit/retainer fee holds your rental for a set date requested. Please refer to your invoice or email for that important information.

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Security Deposit and Damage(S)

A security deposit of $250/ non-refundable retainer of 50% of total made payable to SRIES is required and due 10 days prior to the event. The following the rental period provided the premises are maintained and left in the same condition as when rented, and satisfactory to SRIES management. However, if any cleaning or repairs deemed necessary beyond normal use (i.e. paint damage and etc.) will be charged and deducted from the security deposit. The caterer, if used, must clean the premises within two (2) hours following the event leaving it in the same condition and working order as at the start of the event setup. Caterers must remove all trash, composting and recyclables from the site as we do not have adequate facilities. Failure to remove or clean will result in additional fees. If the building or any part of the premises or its historic contents, including furniture or artwork, is damaged during the event, renter will be solely responsible for such damage.

 

*What is your refund/cancellation policy?

A non-refundable retainer/deposit of 50% is due at time of rental or event service booking.  No changes can be made to invoices prior to service without a fee charge. Please note delivery time and services(s) are final as noted on your invoice. Date-Hold retainer/deposit is non-refundable due to us date or our service(s) time off the schedule to accommodate your needs. You may only move your date to an approved available date if your cancellation is due to death, illness or severe weather. Your balance (monthly installments will be refunded less retainer/deposit, services rendered, items purchased at a prorated fee within 30 days via mail or PayPal. (Restrictions do apply for destination events.)

Cancellation

Date-Hold retainer/deposit is non-refundable due to us date or our service(s) time off the schedule to accommodate your needs. You may only move your date to an approved available date if your cancellation is due to death, illness or severe weather. Your balance (monthly installments will be refunded less items purchased at a prorated fee within 30 days via mail or PayPal.

In the event of cancellation: Cancellation/Refund (30 days ½ of monies, 60 days 1/3 of monies, 90 days and beyond ¼ of monies)

  1. All requests for cancellation must be made in writing.

  2. If a written cancellation is not received, the aforementioned balance will not be refundable.

  3. If a cancellation is received less than four weeks prior to the promised service(s), the full aforementioned deposit/retainer and balance will not be returned except 1/4 of the funds less the deposit/retainer. The 1/4 balance will be refunded to the client via mail in check or money order form within 30 days .

  4. Discounts will be voided and revert to normal fees either hourly or flat rate depending on service.

 

Date Change & Rescheduling

Rescheduling 60 days or more from the date of the specified event will be assessed a $100 Rescheduling fee. Rescheduling 30-60 days prior to the specified event will be assessed a $100 Rescheduling fee. No Rescheduling will be allowed under 30 days prior to the specified event date and any retainer/deposits or monies paid to SRIES and other will be forfeited.

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Venue Capacity

Renter understands that the maximum standing capacity of 70 people and will not exceed this limit.

Main Floor- 30-60 sitting reception style,45 lecture style, 50-65 standing,

Bar Area-6 sitting or 9 standing

Lounge Area-16 sitting or 20 standing

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Site Decoration

SRIES wants to make every event here a special and welcome experience. Therefore every effort will be made to allow renter to prepare decorations reflecting their creative requirements. We ask that only the staff of SRIES rearrange and move any furnishings, including artwork, lamps, antiques or seating. No nails, screws, staples or penetrating items should be used on our walls or fine wood. Any tape or gummed backing materials must be properly removed and any wall damage will be deducted from the deposit. No glitter or foil (non-paper) confetti is allowed on site. Balloons must be on a secure weight. There is a $30 balloon removal fee from the tall ceilings. All balloons must be tied on a weight otherwise there is a $30 ceiling removal fee.

 

Conduct

There is absolutely no drug use or smoking of any kind tolerated on premises or within 25 feet of the building including loitering or congregating outside on the sidewalk at any time during the event. Disparaging remarks or any type of physical violence will not be tolerated and will be cause for immediate expulsion. Renter and guests shall use the premises in a considerate manner at all times. Conduct deemed disorderly at the sole discretion of SRIES staff shall be grounds for immediate expulsion from the premises and conclusion of the rental period. In such cases no refund of the rental fee shall be made.

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LOST and FOUND

SRIES takes no responsibility for personal effects and possessions left on premises during or after any event. We do, however, maintain a lost and found and will hold recovered items up to 5 days. Every attempt will be made to return any recovered item to its rightful owner.

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Catering, cleaning, Trash and Equipment removal

SRIES will be in a clean condition prior to your event. Within two (2) hours following the event, you are required to return the space to the same clean condition in which it was found. There is no open flame or frying allowed on site or any cooking that will create a large amount of smoke as our facility is not ventilated. SRIES encourage those renting space to consider green, sustainable, fair trade, ecologically sound cleaning and zero waste solutions. SRIES proudly commits to as close to zero waste events as possible. All trash, including sorted recyclables and properly sorted compostable, must be collected, properly bagged and removed by the renter or the caterer. All rental equipment must be removed no later than noon the following day.

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Promotions and Copyright

It is important to us that you have a fantastic and successful event. Should SRIES be engaged in the promotion or co-production of your event, it is imperative that we see and approve all marketing messages and communications. Sophie Ruth Intimate Event Space known as SRIES is our name, please. We are happy to provide professionally created images of our space for promotional materials. We hope you will refer others here and are happy to answer any questions you might have about the types of events we do. We are also happy to personally welcome your guests and speak to them about the historic nature of the building, or its contents. A representative of SRIES and/or promotional materials and signage will be present at all events, and any questions about the space, its contents or about our upcoming events and the charities we support can be directed to that representative.

 

Catering and Bar Guest Count

Final guest count changes MUST be submitted in writings at least ten (10) days prior to your event. And although additions may be made to your guest list up to 4(four) days prior to your event, no refunds will be given for reductions to the guest count ten (10) days prior to your event. There is a $15 or more per person. All bartenders must have a license to pour and insurance for alcohol beverages. We are not responsible for accidents that may occur on or off primacies due to alcohol consumption. Security must be on primacies license and bonded. 

 

 

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We reserve the right to refuse serving anyone. Prices and other business information are subject to change without notice to improve our business. Thank you for visiting Sophie Ruth Intimate Event Space

 

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